Kwebbl - Notice history

All systems operational


Welcome at Kwebbl's statuspage. On this page you will find the status of our Cloud Communications platform, including maintenance updates and incidents.



Operational

Call Features - Operational

Dialplans and Dialplan Apps - Operational

Internal Calls - Operational

Outgoing Calls - Operational

Incoming Calls - Operational

Registrations - Operational

Qaller App - Operational

BLF - Operational

WebCalls - Operational

Provisioning - Operational

Operational

Provider Panel - Operational

Company Panel - Operational

UC Panel - Operational

OC Panel - Operational

Operational

Outgoing Calls - Operational

Incoming Calls - Operational

Primary SIP Trunk Registration - Operational

Secondary SIP Trunk Registration - Operational

Operational

Vamos Data (NL) - Operational

Vamos Voice (NL) - Operational

Vamos Mobile network (Odido) (NL) - Operational

Vamos App (NL) - Operational

Operational

Realtime API - Operational

CRM Integrations - Operational

E-mail Notifications - Operational

Other - Operational

Notice history

Oct 2021

Maintenance Kwebbl Cloud Communications Platform
  • Completed
    October 30, 2021 at 12:36 AM
    Completed
    October 30, 2021 at 12:36 AM

    Dear partner,

    Herewith we would like to inform you that last night’s maintenance is successfully completed.

    If you have any questions or concerns, please let us know.

    Kind regards, Kwebbl

  • Planned
    October 29, 2021 at 9:00 PM
    Planned
    October 29, 2021 at 9:00 PM

    Time Slots

    Start preparations 29-10-2021 21:00 CEST

    Start: 29-10-2021 23:00 CEST

    End: 30-10-2021 06:00 CEST

    Description

    During the maintenance window we will perform maintenance on the Kwebbl infrastructure. During this maintenance no new features will be deployed.

    Expected Impact

    Telephony Services

    • Registrations could become unavailable up to a maximum of 10 minutes during the maintenance period for customers with devices without DNS-SRV (without auto provisioning) and/or with local network DNS resolving issues.

    • Calls could become unavailable up to a maximum of 10 minutes during the maintenance period for customers devices without DNS- SRV (without auto provisioning) and/or with local network DNS resolving issues. No action is required from the customer’s side, the services will resume automatically.

    Web Services

    • The panels could become unavailable up to a maximum of 10 minutes during the maintenance.

    Other Services

    • Qaller App could become unavailable up to a maximum of 10 minutes during the maintenance.

    • The Realtime API could become unavailable up to a maximum of 10 minutes during the maintenance.

    • Vamos Data could become unavailable up to a maximum of 10 minutes during the maintenance.

Disruption in the KPN porting chain
  • Resolved
    Resolved

    KPN has resolved the disruption in their porting chain. Dutch porting requests can be executed from now on.

    If you have any further questions, please let us know.

  • Identified
    Identified

    Dear partner,

    At the moment there is a disruption at KPN affecting all Dutch port-ins. KPN is not able to update their routing after the 201 broadcast is send. This issue affects all portings from all providers.

    In case you do perform a Dutch porting, the number could become unavailable for KPN customers during the disruption. As soon as we receive an update, we will let you know.

    If you have any questions, please let us know.

CRDC issue Belgium - No portings possible
  • Resolved
    Resolved

    Dear partner,

    The CRDC link in Belgium is working again. Port-in activations in Belgium are now possible.

    If you have any questions, please let us know.

  • Identified
    Identified

    Dear partner,

    Currently the CRDC link in Belgium is down. Due to this issue, it is currently not possible to perform port-in requests in Belgium. Other countries are not affected.

    We will let you know once issue will be resolved till then all porting activations will be on hold.

Sep 2021

Investigating issue with UC panel
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result. If you still experience issues, please write us on support@kwebbl.com.

  • Investigating
    Investigating

    We have reports of an issue with the UC Panel. Currently our engineers are investigating them.

    If you have any information that might help us investigating this issue, please raise a ticket at support.kwebbl.com

    As soon as more information becomes available, we will update the status of this incident.

Incoming calls Belgium
  • Resolved
    Resolved

    At approximately 15:15CEST our third party supplier officially stated the issue has been resolved. We keep on enhanced monitoring until 19:00CEST.

  • Monitoring
    Monitoring

    Since ~14:30 we see traffic increasing on our Belgium Interconnect. The issue seems to be resolved. If you have any new complaints, please raise a ticket at support.kwebbl.com.

  • Identified
    Identified

    Currently there is an interconnect issue between our third party suppliers and several providers in Belgium only. The issue is under investigation at our interconnect partner and as soon as we receive an update we will inform you.

Aug 2021

No notices reported this month

Aug 2021 to Oct 2021

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